By Tech Desk on September 5, 2016 at 12:43 am
In my last post I explained the delay in activation process of Reliance Jio 4G SIM. I purchased this SIM along with LYF Flame phone on 22 August 2016 from Reliance Digital, Sector 29, Gurgaon. They said that SIM should get activated in couple of days. This SIM is yet to be activated. Its been 14 days till date. I tried everything from calling its customer care number 1800-889-9999 to visiting the store personally. They gave every kind of excuses and my SIM wasn’t activated.
Today, I was going somewhere when I spotted a Reliance Digital Express Mini Store (Vasant Kunj, New Delhi) I was surprised to see that it wasn’t much crowded so I decided to visit to ask about tomorrow’s launch and e-KYC process. The store manager was there and they were preparing for tomorrow’s launch. I spoke to him about my problem and he said that there was a pile of forms which these guys are uploading daily for the new activations and since it is a manual process due to which activations are getting delayed.
He asked me “Do you have your Aadhar card with you right now? I will activate your Reliance Jio 4G SIM right away”. Fortunately, I was carrying the Aadhar Card with me. I handed over my card and he ask one of his employee to issue me a newReliance Jio 4G SIM and activate it. A couple of minute later that person gave me a new Reliance Jio 4G SIM and he scanned my finger to authenticate my Aadhar Card (part of e-KYC) through some app on his device. And after that he returned my Aadhar Card and gave me the Reliance Jio 4G SIM and told me to wait for 10 minutes. I thanked him and manager and came back. By the time I reached my home, my Reliance Jio 4G SIM was activated.
I also asked the manager about my previous SIM that is pending for activation. He told me “That SIM will also get activated soon. You may use that Reliance Jio 4G SIM or give it your family member.” He also suggested that since most of the new connections will get activated using e-KYC so the backlog is expected to get clear soon.
So, I spoke to him for almost 20 minutes and I asked some questions about the SIMs that are pending for activation and the new e-KYC system. Below are some of the questions that I asked.
Question: “Is it possible to activate the Reliance Jio 4G SIMs that are pending for activation through e-KYC process?”
Answer: “We don’t know yet, right now the e-KYC process is working for the new connections. However there might be some information available after September 5 regarding the activation of the Reliance Jio 4G SIMs bought prior to 5th September”
Question: “I am living in Delhi and If the Aadhar card is not issued in Delhi, is it possible for me to get the new Reliance Jio 4G SIM?”
Answer: “You will get the new Reliance Jio 4G SIM but it will NOT get activated through e-KYC process because this service is launched in New Delhi and Mumbai as of now. If you are not in Delhi or Mumbai then you will have to follow the same process like filling the CAF form and giving us a passport size photo. Also, we will need the code generated by MyJio App, so phones that are not 4G compatible will not work on this network. But in a few weeks, company will take this service across other cities in India. “
Question: “What are the documents that you need to activate a new Reliance Jio 4G SIM through e-KYC process?”
Answer: “Only Aadhar Card issued in Delhi and the person whose Aadhar card is being used has to be presented to authenticate it using fingerprints”
So, That’s it. The process is looking very promising and expect a large number of customers for getting the new reliance Jio 4G SIM in the Mumbai, New Delhi and NCR region especially. Please tell us in comments how was your overall experience about getting your hands on Reliance Jio SIM and its services?
Watch this video which I shot after I got this trick to activate my SIM.Those who are suffering from Reliance Jio Activation Delay and living in Delhi NCR and Mumbai can activate their SIM using this trick. I have tested this method and it worked every time.